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Frequently Asked Questions
Answers to common questions about ordering, payment, shipping, and returns.
Do I need to create an account to order? +
No. Basava Mobile Shop supports guest checkout — you can place an order with just your name, phone number, and delivery address, no account or login required.
What payment methods do you accept? +
We accept Cash on Delivery (COD) on all orders, and online payment where enabled at checkout (UPI, cards, and net banking via our payment gateway partner).
How is shipping calculated? +
Shipping is calculated based on the total weight of your order at ₹80 per kg (minimum 0.5 kg billable weight). An additional COD handling charge of 1.6% of your order value applies if you choose Cash on Delivery. The exact amount is shown on the Cart and Checkout pages before you pay.
How long does delivery take? +
Orders are typically dispatched within 1–2 business days and delivered within 3–7 business days depending on your location. See our Shipping & Delivery Policy for full details.
Can I return a product if I change my mind? +
Returns are accepted within 7 days of delivery for eligible products, provided they are unused and in original packaging. Used/refurbished devices may have different return conditions, noted on the product page. See our Refund, Return & Cancellation Policy for details.
Can I cancel my order after placing it? +
Yes, orders can be cancelled free of charge before they are dispatched. Contact us via WhatsApp or phone with your order number as soon as possible.
Do used/refurbished phones come with a warranty? +
Most used devices come with a limited shop warranty covering functional defects — the duration is shown on the product page. New products carry the manufacturer's standard warranty. See our Warranty Policy for full details.
How do I track my order? +
Once your order is dispatched, we'll share tracking details via phone, SMS, or WhatsApp. You can also contact us directly with your order number for a status update.
Is my payment information safe? +
Yes. Online payments are processed through secure, PCI-DSS compliant payment gateways. We never store your card, UPI PIN, or banking credentials on our servers.
How do I get my invoice, and what is it useful for? +
A "Download Invoice" button appears on your order confirmation page right after checkout, so you can save it immediately. You can also re-download it anytime later from the Track Your Order page using the phone number you checked out with. Keep it safe — it's your proof of purchase and is needed for any return, refund, or warranty claim, and it's the fastest way for our team to look up your order if you have a question.
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