Warranty Policy

Warranty coverage varies by product and is clearly stated on each product's page at the time of purchase. This policy explains how warranty claims work at Basava Mobile Shop.

1. New Products

New mobiles, accessories, and gadgets are covered by the manufacturer's standard warranty, the duration of which is displayed on the individual product page (typically ranging from a few months to one year, depending on the brand and product). Manufacturer warranty claims are honoured through the brand's authorized service centers.

2. Used / Refurbished Products

Used and refurbished devices are quality-checked before listing and typically come with a limited shop warranty (duration shown on the product page) covering functional defects. This warranty does not cover physical damage, water damage, or issues arising from misuse after delivery.

3. What's Not Covered

• Physical damage, including cracked screens, dents, or liquid damage
• Damage caused by unauthorized repair or modification
• Normal wear and tear, including battery degradation over time
• Accessories not covered under the specific product's stated warranty

4. How to Raise a Warranty Claim

Contact us via WhatsApp or phone with your order number and a description of the issue. For manufacturer-warranty products, we'll guide you to the nearest authorized service center. For shop-warranty items, bring or send the product to us along with the original invoice for inspection and resolution.

5. Your Invoice Is Your Warranty Proof

Whether a warranty claim is handled by the manufacturer's service center or by us directly, you will be asked to present your invoice as proof of purchase and purchase date — this is standard practice across the industry and cannot be skipped. Please keep your invoice safe. If you've misplaced it, you can re-download it anytime from Track Your Order using the phone number used at checkout.