Privacy Policy

Basava Mobile Shop ("we", "us", "our") operates the website https://basavashop.in ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or place an order with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us when you place an order or contact us, including:

• Full name
• Phone number
• Email address (optional)
• Delivery address (address, city, state, pincode)
• Order details (products purchased, quantities, order value)
• Payment information necessary to process transactions (handled securely by our payment gateway partners — we do not store your card, UPI, or bank details on our servers)
• Messages you send us via our Contact form

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including delivery and payment confirmation
• Communicate with you about your order status, delivery updates, and support queries
• Respond to inquiries submitted through our Contact Us page
• Improve our website, products, and customer service
• Comply with legal obligations and prevent fraud

3. Payment Security

All online payments made on this Site are processed through secure, PCI-DSS compliant third-party payment gateways. We do not collect or store your full card number, CVV, UPI PIN, or net banking credentials on our servers at any point. Cash on Delivery (COD) orders are settled directly with our delivery partner at the time of delivery.

4. Cookies

Our Site uses session cookies to remember the contents of your shopping cart while you browse, and to keep you securely logged in to the admin dashboard (for store staff only). We do not use cookies for third-party advertising or tracking. You can disable cookies in your browser settings, though this may affect the shopping cart functionality.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Payment gateway providers, to process your online payment securely
• Courier and logistics partners, to deliver your order to the address you provide
• Law enforcement or regulatory authorities, where required by applicable law

6. Data Retention

We retain order and customer information for as long as necessary to fulfil the purposes outlined in this policy, including for accounting, warranty support, and legal compliance purposes.

7. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information held by us, subject to our legal and operational obligations (for example, order and tax records we are required to retain).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at rameshbarki1433@gmail.com or call 8147352071.