Refund, Return & Cancellation Policy

At Basava Mobile Shop, customer satisfaction is important to us. This policy outlines the conditions under which returns, refunds, and cancellations are accepted.

1. Returns

• Returns are accepted within 7 days of delivery for eligible products.
• The product must be unused, undamaged, and returned in its original packaging along with all accessories, manuals, and free items that came with it.
• Used/refurbished devices are sold in the condition described on the product page and may be subject to different or more limited return conditions — any such exceptions will be clearly noted on the product page at the time of purchase.
• Products that are physically damaged due to misuse, or where the box/IMEI seal has been tampered with, are not eligible for return.
• Certain items — such as opened accessories (earphones, chargers) and hygiene-sensitive items — may not be eligible for return once opened, unless found to be defective.

2. How to Request a Return

To initiate a return, contact us via WhatsApp or phone within 7 days of delivery with your order number and reason for return. Our team will guide you through the pickup or drop-off process. Please do not send products back without first getting confirmation from us.

3. Refunds

• Once a returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 5–7 business days to the original method of payment (for online payments) or via bank transfer / UPI (for COD orders).
• Shipping charges paid at the time of order, if any, are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).
• If a refund is rejected (for example, due to visible misuse or missing accessories), the product will be returned to you at your cost.

4. Order Cancellation

• Orders can be cancelled free of charge only before they are dispatched.
• To cancel an order, contact us as soon as possible via WhatsApp or phone with your order number. We will confirm whether the order can still be cancelled based on its current status.
• Once an order has been dispatched, it cannot be cancelled — you may instead request a return once the item is delivered, subject to the Returns policy above.
• Refunds for cancelled orders (where payment was already made online) are processed within 5–7 business days to the original payment method.

5. Damaged or Defective Items on Arrival

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos/videos of the issue. We will arrange a replacement or full refund at no additional cost to you, once verified.

6. Why You Should Keep Your Invoice

Your invoice is your proof of purchase and is required to process any return, refund, or cancellation request smoothly. It confirms your order number, purchase date, items bought, and amount paid — all of which we use to verify and speed up your request. You can download your invoice instantly from the order confirmation page right after checkout, or anytime later from Track Your Order using the phone number you checked out with. We recommend saving a copy (PDF or printout) for your records.

7. Contact Us

For any return, refund, or cancellation request, reach out via WhatsApp for the fastest response, or contact us at rameshbarki1433@gmail.com or 8147352071.